FAQ and things you need to know:
Shipping: We try to send your order within 24-48 hours. Most of our CDs/DVDs are sent via USPS. Please allow 3-5 business days for it to arrive for regular shipping; however, we have discovered that sometimes they arrive much sooner! Close to Christmas we would encourage you to choose the Priority Mail option “just to be sure.” And when you HAVE to have it overnight, Express Mail is the choice. Please note – that even the USPS says 1-2 days on Express Mail. Sending Fed Ex is even more expensive, but please call us if it’s that important and we will arrange special shipping for you. ALL FOREIGN SHIPMENTS are sent Foreign Priority Mail and, depending on the country, will incur additional charges. We will email you what the extra costs will be and bill you through PayPal for additional postage.
If your name is not on the list/Special orders: While we offer around 3,000 + names, we certainly will not have them ALL. Unfortunately, there are no plans to add any additional names. We cannot special order names, as that company is not doing CDs anymore. You might consider one of our photo story DVDs, which uses your child’s FACE to make it personal. While the label is personalized with your child’s name, the story does not actually say the name. Instead, he or she is referred to as “Turbo Kid,” or “Snow White,” or one of the other characters.
Special name spelling: When seeking your child’s name, choose the PHONETIC name that pronounces it correctly. Example: “Haley” - Is this pronounced “HAY lee (long ‘a’)” or “HAL lee (short ‘a’)”. There is a notes section on your order page that will allow you to make special notations to bring to our attention. That is a good place for you to put in a contact phone number.
Ordering a photo story DVD: You need to send us a full face photo of your child (about shoulders up and around 4”x6” size) facing the camera – no hat or other head covering. We will resize it to fit the image on the DVD. You may scan and email it to tricia@funshinemusic.com or mail a copy to me c/o Funshine Music, PO Box 3864, San Angelo, TX 76902. Your photo will be returned. There is not a place on the order page for you to do this, so you must complete that action separately.
We appreciate your orders and value your feedback. We’d love to hear from you and especially enjoy the many stories we’ve heard (and shared on our website) about the children’s reactions to hearing their names! Thank you for being a Funshine customer.
